Reference

Privacy Policy Data Handling

We collect and process information to run your account, clear deposits through bKash, Nagad and Rocket, and keep the lobby secure. This policy explains what we collect, why we need it, how long we keep it, and how you request changes or deletion.

Account dataPayment verificationDevice logsCookie noticeData requests
cirekex Privacy Policy Data Handling
DATA REQUESTS

How to Contact Us About Your Data

If you want to see what data we hold, request a correction, ask for deletion, or withdraw consent for marketing, reach us through the channels below. Data access requests are processed within fourteen days where local law requires it. Deletion requests may take longer if we need to complete withdrawal verification or resolve an open dispute first.

Live chat Open the chat widget in the account dashboard footer and choose the privacy topic. An agent will ask for your registered mobile number and email to verify your identity before processing data requests.
Email support Send your data request to the support email shown in the account settings page. Include your registered mobile number and a brief description of what you need. We reply within forty-eight hours for most requests.
Account settings Log in and navigate to account settings, then privacy controls. You can download your account data history, turn off marketing emails, or submit a deletion request directly from that section without contacting support first.
SECURITY PRACTICES

How We Protect Your Information

We encrypt payment data in transit using TLS and store account credentials hashed so even our own staff cannot read your password. Session tokens expire after thirty minutes of inactivity to limit exposure if you leave your device unlocked. Third-party game providers receive only the session ID needed to load the game; they do not see your mobile number or payment history.

Payment encryption When you confirm a bKash, Nagad or Rocket deposit the transaction details are encrypted before they leave your device. We store only the transaction reference and timestamp, not your wallet PIN or account balance from the payment app.
Cookie policy Essential cookies keep your session active and remember your language preference. Analytics cookies track which lobby sections get the most visits so we can improve navigation. You can block analytics cookies in browser settings without losing account access.
Data retention limits Account transaction history is kept for three years to resolve payment disputes and meet audit requirements. After that period records are anonymised. Marketing preference data is deleted immediately when you unsubscribe or close your account.
Access control Only authorised staff with a business need can view account details, and every access is logged. We review access logs quarterly to detect any misuse. Game history and wallet balance are visible only to you when logged in.

Privacy Policy Questions

We collect your mobile number, email address and identity details needed for withdrawal verification. Payment transactions through bKash, Nagad and Rocket generate transaction IDs that we store to match deposits to your wallet balance.

Log in to your account dashboard, navigate to settings, then privacy controls. Click the download data history button and we will email a copy of your transaction records and activity log within forty-eight hours.

Game providers receive only the session token needed to load the game. They do not see your mobile number, payment history or wallet balance. We do not sell or share your data with marketing companies or data brokers.

Open any marketing email and click the unsubscribe link at the bottom, or log in to account settings and turn off marketing emails under privacy controls. The change takes effect immediately and you will still receive transactional emails about deposits and withdrawals.

Yes. Submit a deletion request through live chat, email support or the privacy controls section in account settings. We will delete your data within fourteen days unless we need to keep records for an open dispute or legal obligation.

Essential cookies keep you logged in and remember language preference. Analytics cookies track lobby section visits to improve navigation. You can block analytics cookies in browser settings without losing access, but disabling essential cookies will log you out after each page.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.